Can I request to not sign for the package?
Yes, you can decide not to sign for a package when it is delivered by the carrier. However, it will be counted as rejecting the package, and it will be marked as returned to the sender.

Can I ship the products to a different address?
Yes, you can ship your MOCHI MELTS products to a different address than your billing address during checkout.

Do you ship on holidays?
No, we do not ship on any calendar holidays. Shipping will resume on the next business day following the holiday.

Do you ship on weekends?
No, our carriers do not ship products during the weekend. Any orders placed over the weekend will be processed on the following business day.

Do you ship internationally?
Yes, we do offer international shipping. 

How do I check my tracking code?
Once your order has been processed, tracking information will be automatically generated and sent to you. Please note that the tracking code will be available after your order has finished processing.

What does my tracking code status mean?
Your tracking code status reflects the current stage of delivery. Please allow time for the carrier to update the tracking information once it is processed.